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  • Can't hear music when playing？

    1. please check if the volume setting is too low.

    2. please check if the earphone is plugged improperly or damaged.

    3. please check if the bluetooth is connected or not.


  • Can't transfer music files from computer?

    1. please double check if the player is successfully connected to the computer. 

    the internal memory will shows with the name of "Z6" and micro SD card will be shown as a removable disk.

    2. please check if the SD card is damaged or not.

    3. please check if the USB-C cable is damaged or not.

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