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  • SD card cannot be used in the player?

    1.for the first time of use, please plug the micro SD card into the player, it will help to format the SD card.

    2.please double check if the SD card is damaged or not.


  • Something more about micro SD card.

    1. the Z6 Player can support maximum 1TB micro SD card, but claimed 256GB only in the product description page, 

    that's because it will easily cause freeze/stuck problem once inserted large capacity SD cards, 

    especially when the card is fully filled with files. 

    And, the more files put into the card, the longer time it will take to scan the files by the player.

    2. please remove part of the files if the SD card is almost full.(please use computer to remove the files)


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